And don't mess with Slovenian blog peeps. Interesting, someone from the company seems to have commented here, but not here, which I think would be where it really counts, no?
Edited to add: The comment's up now. Hopefully this will be resolved properly and quickly.
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Yeah, I was wondering about that too. This guy claims to have posted a comment over at Carniola, but I can't find his comment. It could be that his comment is waiting to be moderated.
Hmm, I've never had to wait for comments to pop up there but I suppose it's possible.
This seems like one of those truly shitty corps that are all about the lifestyle ("we throw rocking parties throughout the year", gag me) and treat you like dirt if there is a problem. Sure, they have time to troll the net doing damage control (find a forum where someone complains about them and then scroll down a few posts and sure enough, you'll find one of their rep's 'shocked and concerned' answer...seriously, do they have a script?), but fix problems? Sorry, too busy "rocking out".
Ok, the comment is up so maybe I should reserve judgement for now...can you tell that I'm fresh off my own battles with "customer service". It's like a red flag to a bull at this point. ;)
@Jay & Lisa: Sorry to go off topic here on your blog, but I was looking for some help and figured you two might be able to help me.
My problem is I'm planning to send a package to one of my little cousins (It's a birthday present for her, a panda bear) anyways, I was just trying to figure if the posta charges import/custom taxes when a package is picked up and what the cutoff value might be? I thought I saw somewhere on your blog months back a post about the Slovenian pošta but after searching it seems maybe i dreamed that up or perhaps I've confused your blog for some other one.
Anyways I was just taking a guess you might have received packages there from your loved ones back home in Canada and therefore might have some insight on this. That and I can't seem to find any info through my searches thus far.
Thanks
Aw, that's sweet!
Actually no packages have arrived, though they have been threatened, so I can't offer first hand experience (maybe one of the local readers can add their 2cents, though). On my desktop I've got a form that has fees for sending packages, it might have fees for receiving. I'll check and then you can email me your email addy and I can send it to you.
Or maybe someone will have the answer. Anyone?
Well, in my non-Slovene experience, I'm sent packages from Quebec, usually the guy declares is a present with a ridiculous face value (5$ CAD)... otherwise they charge up to one CAD per 100 CAD of declared value... doesn't cost him much. Apart from that, I think he has to pay another €10 of taxes. I wasn't charged for receiving it.
The opposite way I've sent it via normal post... no mention of special taxes, nor had to declare anything -so far-. From Spain is 25€ fixed + 8€ per kilo, from Slovenia ranging 40-70 € (Round 4 kilos).
More than that, I cannot say. -If I'm answering your question at all, I'm dizzy-
Disablez: I take it you received these items from Canada in Spain?
Well my item is only $10 USD so I figure w/ the whole EU synergy, that their import taxes have to be nearly identical to all the rest of the EU. So if you are not paying import VAT tax neither should anyone in Slovenia, at least for a $5 package. Is that sound reasoning?
I received them in both countries. Also Ubuntu sent me last year some CDs and they mark them as "commercial samples" or "presents".
I think in this case you won't have to worry bout extra papers/taxes if you send just a small thing w/o commercial purpose... sending expenses are high enough already.
-It sounds reasonable that EU->outside taxes should be similar regardless of the member country, as, in any case I could put the package in my car, go to Spain and send it from there, no one would charge me extra import taxes for crossing Slov. borders; However, here I'm European only for what they want :) so what's reasonable doesn't always match the way it's done.-
Hey, I don't know if this helps, but ... When I was sending my stuff back home from Canada, and I mean heavy stuff like 8kg, nobody had to pay anything when they picked it up here. Vice versa, when I was sending Christmas goodies this year to my friends in Canada, they did not have to pay anything extra either.
What I said before, was meant for normal post (national/government post service).
Did a bit more reading, as I know carrier companies are usually more formal with these things... for example DHL states,
* Unless you have confirmed with DHL that your shipment is non-dutiable you should always include a detailed proforma if your shipment is being sent outside the EU. If your shipment is a present or personal possessions state clearly that it is an unsolicited gift or personal effects but also give a description and value for customs purposes. Customs authorities will usually grant seasonal exemptions for gifts but will always hold shipments with incomplete descriptions or paperwork.
Non-EU countries vary greatly in what goods can be delivered free of duty and tax as gifts or charitable donations. Remember that DHL is obliged to collect such charges from the recipient on behalf of the local government. DHL can arrange for goods to be shipped with the sender paying the import duty in advance. There is a charge of €17 for this service.
You can get a example of declaration paper in English in http://www.dhl.ie/publish/etc/medialib/ie/IE_Media/downloads.Par.0008.File.tmp/ProformaInvoice.pdf
Hope it helps you. If you don't have a tight time period, I'd go for normal post. Can take some weeks, though.
Thanks disablez. I was actually planning on normal USPS. The other services are way too pricey with no visible upside if used. I usually send padded envelope-sized mailers over to Slovenia to my other cousins via US airmail so the time is relatively quick 6 days for the most part.
I've just never sent a big package overseas before. With the small mailers you can get away without having customs forms attached due to it being mostly paper/cardstock correspondence, no real $ value on it. Of course once you get into packages it's a different story.
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